This Rescheduling, Cancellation & Refund Policy (“Policy”) is with respect to the usage of the services by you / the User through the website of TaCa Healthcare Private Limited (“TaCa”) available at www.tacahealthcare.com (“Site”). This Policy shall be read in conjunction with the Terms of Use and other policies as have been made available by TaCa on the Site.
You / Users of TaCa can cancel the payment and learn about the status of payment by calling TaCa Helpline Number at +91-9016239239 or send an email to contact@tacahealthcare.com
RESCHEDULING
Rescheduling of all online paid appointments can be done only until the invoice against such appointment is not generated. Once invoice is generated, cancellation and refund process as mentioned below should be followed and re-process for a fresh booking, if need be.
CANCELLATIONS
Cancellation by the Customer: For any online paid appointments, where services were not availed by you/ the User at the appointed time despite invoices being generated against such online appointment booking, you should give request for cancellation of such invoice for claiming a refund (50% of receipt amount only) at the TaCa establishment counter physically.
Cancellation by TaCa: Occasionally, appointments are cancelled or postponed by the Medical Practitioner/ TaCa. Should this occur, we will attempt to contact you and refund the amount as per the policy of TaCa. You may book new appointment as per your convenience or visit the Site for new booking on the Site.
REFUNDS OF FAILED TRANSACTIONS
In case a payment made by you is failed, then it will be refunded back to the same payment mode. It will take a maximum of 15-30 working days for disbursal of such refund. It is clarified that TaCa shall not be withholding any payment made by you that is failed. The total time taken to complete the transaction process is solely attributable to the Bank and we shall hold no responsibility for the same, whatsoever.
Upon receipt of a valid cancellation of the online payment against appointment as stated above, TaCa will refund the money the way the payment was received. If the payment was by Credit/ Debit Card or Net-Banking, we will refund through the Credit/Debit Card or Net-Banking account. Typically, refunds are processed in seven (07) working days.
Please note that we shall not be responsible for any delays in credit to the cardholder’s credit card account/ accountholder’s bank account as that is managed by the cardholder’s issuing bank.
Cancellation Time | Refund Amount |
|---|---|
More than 24 hours before scheduled appointment | 100% of total amount refunded |
24 hours before scheduled appointment | 70% of total amount refunded |
You shall drop an email at contact@tacahealthcare.com mentioning the reference and bill number, also stating the reason for the refund in case of any issues.
You will be provided with refund reference number for further communication with your bank.
No refunds / cancellation requests shall be entertained in case of payment against bills / Services received.
Under no circumstances, cash will be refunded against any cancellation.
General Terms and Conditions
Any or all payment related disputes shall be governed by the Terms of Use and other policies of TaCa as have been made available at www.tacahealthcare.com which shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at Delhi only.
Any disputes, claims or difference arising from this Agreement shall be settled by arbitration in accordance with the Arbitration & Conciliation Act, 1996 and rules framed thereunder, by a panel of five arbitrators appointed by TaCa. The decision of the arbitral tribunal shall be final and binding upon the Parties. The seat of arbitration shall be at Delhi and the language of the proceedings shall be English. The cost of the proceedings shall be equally borne by the Parties unless otherwise awarded by the Parties.
You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into this legally binding Agreement.
We recommend you to carefully read our policies, as well as the Terms and Conditions. You hereby agree and acknowledge to abide by all such Terms and Policies of TaCa which are subject to alterations and amendments as per the sole discretion of TaCa.